HOW WE DEVELOP OUR BESPOKE ITINERARIES
Designing a tailored trip is something that requires experience, empathy, knowledge, resources and tools. The final product is a complex collage of destinations, accommodations, experiences and contexts that need to be made to work together. Many travelers enjoy some parts of travel design but are happy to delegate others.
Our approach is designed to create an ongoing dialogue that ensures an excellent experience both in the in the planning phase and during the actual travel.
Any trip begins with an inspiration, whether it comes casually from a friend’s comment or you are finally addressing destination number 3 of your travel bucket list. Viagea supports would be travelers to Italy with sample itineraries and blog posts on www.viageaitaly.com and with our social media presence.
Planning a trip has to be a pleasant experience and not a chore, this can be difficult when time-constrained, this is why we are very flexible working remotely and/or scheduling appointments to discuss your needs. Contact us and we can set up a video or phone call at the most convenient time for you, because we believe that getting to know you is a key phase in good travel design.
Whether you prefer to interact in real time or by mail our main objective will be to understand the needs, desires, preferences, composition, concerns, constraints that you and your group have and share with you an initial set of options and alternatives in order to draft an agreed upon “travel brief” on which we can build the actual tour.
At this point, our Travel Designers will prepare an actual itinerary proposal by contacting our partners and service providers, verifying availability and logistics and identifying any issues and constraints. We share this itinerary with you for fine-tuning and review through our digital platform, that allows us to finalize the tour package together (itinerary, duration, accommodation, transfers, private and group tours and any other service that we can provide.
Once the proposal is to your liking you can finalize the contract directly though the digital platform or by signing the contract and making the deposit. We will then provide you with the detailed travel plan including detailed daily instructions, vouchers, maps and routes, as well as suggestions and recommendations. We provide this through an APP that allows all this info to be easily accessible even off-line on your smartphone or, if you prefer, in printable formats. You are now ready to travel, with the reassurance that all our trips include travel insurance coverage.
Once you embark on your trip you can use your smartphone and you will have all you need in one handy place, follow the detailed daily instructions and just enjoy the experiences that we designed together. But do not worry, if you need support or there is an inconvenient you can contact us real time through the app or by phone, for our 24/7 support.
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